December 28, 2020
In accordance with current provincial restrictions, we are offering all of our usual services, but are maintaining physical distancing by again offering distance examinations only. We are able to book annual exam/vaccine appointments, and are no longer restricted to urgent care only. Please call 613-774-6386 when you arrive and we will come out to collect your pet for their exam, then communicate with you by phone. Our reception area is still closed so we will ask you to wait at your vehicle during your appointment. We ask for your patience and understanding with any delays as we are booking further out than usual for non-urgent appointments.
We are maintaining frequent disinfection and cleaning protocols for everyone's safety. If anyone in your household is ill, immuno-compromised or under quarantine please advise us prior to your appointment. We will be continuing to offer telemedicine as a useful service to those who are ill or in quarantine.
We are still maintaining physical distancing through curb-side pick up for food/medications. Please call 613-774-6386 when you arrive in the parking lot and we will bring your order out to you. We encourage calling in your credit card number or sending an E-transfer before your arrival to decrease your wait time when picking up your order, and our exposure to the elements in winter.
If you have not yet checked out MyVetStore, our online store for ordering food, medication and pet supplies, we would encourage you to do so. Food is shipped directly to your door with the option for auto-ordering and reminders so that you never have to worry about running out, not to mention the convenience of being able to browse and order 24/7.
Lastly, we would like to express our sincere appreciation for all of the kind words, thank you’s and patience we have received over the past few months. It is our pleasure to be able to continue to come to work and assist with keeping your furry family members safe during this difficult time.
Sincerely,
The entire team of Doctors and Staff
at Upper Canada Veterinary Services
